Accessibility

Highland Country Club is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

Outlined below is Highland Country Club’s commitment to excellence in serving and providing goods, services or facilities to all customers including people with disabilities:

Assistive Devices – Highland Country Club will ensure that staff is trained and familiar with various assistive devices that may be used by customers with disabilities.

Communication – We communicate with people with disabilities in ways that take into account their disability. We will work with the person with disabilities to determine what method of communication works for them.

Service Animals – Highland Country Club welcomes people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons – A member or guest with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.  Fees will be applicable on a per situation basis for admission to Highland Country Club premises. We will notify members and guests of this through a notice posted on our premises or this information can be requested directly.

Notice of Temporary Disruption – In the event of a planned or unexpected disruption to services or any area of our facilities for customers with disabilities, Highland Country Club will notify customers promptly.  This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training for Staff – Highland Country Club will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Training will include an overview of AODA Customer Service Standards and its requirements as well as the plan related to Highland Country Clubs customer service standard.

Feedback Process
Member and guests who wish to provide feedback on the way Highland Country Club provides goods and services to people with disabilities can:

– Email: matt@highlandcountryclub.com
– Provide verbal comments to Manager on Duty.

A copy of the Highland Country Club’s AODA policy can be found on the Clubs website at www.highlandcountryclub.com. Please contact General Manager Matt Kerr 519-681-8223 ext. 225 matt@highlandcountryclub.com to request a printed copy of our policy.

Any policy of Highland Country Club that does not respect and promote the dignity and independence of people with disabilities will be reviewed and modified or removed accordingly.